Privacy Policy – Heal Me Right

Privacy Policy (“HealMeRight” (website and applications), “we”, “us”, “Syncroots Technologies Private Limited”) respects your privacy and is dedicated to protecting the privacy of the persons using (“User(s)” or “You”) the website and any other content, products, services and applications provided by (“Services”). 

HealMeRight is organized as a marketplace that brings advice-seekers and independent professional ayurvedic experts and yoga experts (collectively, “Advisors”) together through text messages, graphics, images, audio, video, or other types of communications. With the help of the information you share with us, we are able to help you communicate with Advisors. Through this privacy policy we want you to be clear about how we use and protect any information you share with us and the ways in which you can protect your privacy. This privacy policy will help you understand what personal information/data (“Personal Information”) and non-personal information is collected and used by us.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

User consent

When you use any of the content, products or services provided by healmeright, it is implied that you understand and accept this privacy policy. This policy should be read and understood together with the terms of use or other terms and conditions as provided on the Website. If you disagree with anything contained within this privacy policy, please do not use the Services. Your continued use of this website shall confirm that you have provided your unconditional consent and confirm to the terms of this privacy policy about collecting, maintaining, using, processing and disclosing your personal and other information in accordance with this Privacy Policy. 


We do not commit to treat or provide solutions for users with weak mental health which is inclusive of any user who might have thoughts related to committing suicide, self-destruction etc. Such users are advised to stop the use of the present website with immediate effect and any continued use of the website by such a person would be considered solely at the user’s risk. HealMeRight  shall have no liability for any undesirable event in such a scenario. 

Information collected by HealMeRight

To provide Services to Users, we generate on-demand content and accept user registration requests. In order to provide the best experience to the Users, these Services require us to collect “Personal Information” which refers to any information which allows us to identify the Users as specific persons. We may also collect “non-personal information” which means information which cannot be used to specifically identify any persons. Non-personal information may also be information which is obtained by removing personally identifiable parts from User’s information. 

Healmeright will only collect such Personal Information that is relevant for the purposes described in this Privacy Policy. Such information is collected when Users perform the following actions - creating an account or registering, booking a paid service or consultation, browsing the pages of the website for content and information.

The collected information may include but not be limited to Full name, Telephone Number, Email-address, Age, Gender, Location, Photograph, any other items of ‘sensitive personal data or information'' as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000, and any other detail required on the website during registration. While booking a paid service, such information may include but not be limited to the bank account information, credit card or debit card details or other payment instrument details through a secure third party gateway, IP (Internet protocol) Address and any other information that a User may provide during booking a paid service on the Website.

The website also collects information that is stored by your browser on your computer’s hard drive using cookies. It further automatically logs generic information about the user’s computer connection to the Internet i.e. Session Data, type of the browser, URL of the pages visited by the user before/after visiting the website. The website may store temporary or permanent ‘cookies’ on the user’s computer. Cookies will allow the web server to recognize the user computer each time the user returns to the website including the time and date of the visit, viewing of page, length of time, verify registration status or access saved password information etc. Such cookies are usually only read by the server placed and the user may choose to block these cookies on their computers. Please note that if the cookies are turned off, the user may be prevented from using certain features of the website. The website uses the cookies to personalize the user’s experience on the website and to display an advertisement according to the user’s preferences. At this point, our Services are free from third party ads. However, We may have third party ads in the future and related to that such advertisers or advertising networks may deliver cookies or use other tracking tools. These third-party services shall be governed by separate privacy policies and this Privacy Policy shall not apply and HealMeRight shall not be responsible for such third-party data collection.

Some of the services provided by the Website may direct the User to the platform of third parties. Any Information provided by the User on such platforms may be dealt by them in the manner provided by the privacy policy formulated by such third-party platforms. The Website in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such information shared by the User, to any third party or any party not known to the Website. The website will not be liable for the mis-use of such information shared by the User or by any third party.

We also collect details including but not limited to User feedback, comments, etc. that may be disclosed/informed/mentioned on any article/blog or groups/forums or other pages which the User may have access to while visiting the Website. For such information which is in public domain and accessible to all the Users and visitors of the Website, the User is advised to exercise its discretion before disclosing it as this information is susceptible to misuse.

Securing the information

The security of the personal information supplied by the User is very important to the Website and we take various measures including processes, physical and electronic security measures to guard against any unauthorized access to the information. The personal information of a user is collected on a secured server. The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is encrypted and transferred between the Bank's page and payment’s gateways. Please note that no data transmission can be guaranteed to be completely secure. Therefore the user is advised to take precaution and care against any sharing of the details submitted on the website including the log-in details as generated after registration. The website is not responsible for the security or confidentiality of communications the user may send through the internet using email messages, etc. Your reports and any recommendations from the advisors to You will be private to You. HealMeRight will not share your reports or the advice You received from the advisors, with anyone else.

Usage of the information

Personal information may be processed for the purposes of generating reports, doing analytics by anonymizing data, facilitating transactions, using, maintaining, customizing and developing products and services, contacting Users, providing our services, sending customer communication and marketing information to Users, enabling communication in the Services, conducting research. We may also use collected information to create a user profile or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.

We do not share personal information with companies, organizations, and individuals outside of HealMeRight except if one of the following circumstances applies:

  • External processing. We provide personal information to trusted businesses or persons, like Ayurvedic Advisors and others, to process it for us, based on our instructions and in compliance with this Privacy Policy.

  • Legal reasons. We will share personal information with companies, organizations or individuals outside of HealMeRight if it is reasonably necessary to:

    • Meet any applicable law, regulation, legal process or enforceable governmental request.

    • Enforce applicable Terms of Service, including investigation of potential violations

    • Detect, prevent, or otherwise address fraud, security or technical issues.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. If HealMeRight is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is disclosed or becomes subject to a different privacy policy.

Right to your personal Information

You have the right to review any information collected and stored in the HealMeRight database. You can simply communicate your willingness to access the information as per the contact details provided in the Contact section of the website. We will, at our own initiative or upon a User’s request, modify, correct or delete incomplete, inaccurate or outdated User Information.